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Privacy Policy

When you make a booking and attend appointments with us, we collect your personal, medical, and some financial information via our website, online and paper forms, or during consultation.

In accordance with the Privacy Act 1988 and the National Privacy Principles (NPP) effective under the Privacy Amendment Act 2001, we require your consent to collect personal and medical information about you. We need to use this information for:

• Provision of quality health care to you
• Administration within the clinic
• Contact with other practitioners involved in your healthcare using the names and numbers you have provided
• Where relevant, contact with Medicare, WorkCover, MAA, DVA, health funds and other insurance companies who are involved in any claims

All medical, personal and financial details are held in the strictest confidence. No release of information will be given without your prior consent, unless we are legally obliged to do so. Better Health Clinics Pty Ltd takes appropriate steps to ensure that all the information we hold is protected from loss, misuse, or unauthorised access, disclosure or modification. Our premise is secure, and access to our computer system is limited by user identifiers and passwords. All our staff are subject to strict obligations of confidentiality.

When you check “I accept” on our website, or sign the Privacy section on our paper forms, we conclude you have read the above and understand that the clinic has a Privacy Policy regarding patient information, and that you consent to the above use of your personal, medical and financial details. You are not obliged to provide any information requested, but please understand that failure to do so may affect the quality of care provided to you. Under the law, you may seek access to your personal and medical information upon request, except in some circumstances where access may be legally restricted. You may cancel or change this consent at any time.

To request access to your personal information, or if you have any questions regarding the use of our websites or our Privacy Policy, please contact us by email: admin@betterhealthclinics.com.au

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When you use the Better Health or Cliniko booking websites your device will be exposed to ‘cookies’, which are pieces of information that a website can transfer to an individual’s computer or mobile phone (read more about cookies). If you prefer not to receive cookies, you can change the settings of your internet browser to disable cookies or to warn you when cookies are being used. Please be aware that disabling cookies may preclude you from using some services or enhanced functionality, for example, a faster online booking process.