When you make a booking and attend appointments with us, we collect your personal, medical, and some financial information via our website, online and paper forms, or during consultation.
In accordance with the Privacy Act 1988 and the National Privacy Principles (NPP) effective under the Privacy Amendment Act 2001, we require your consent to collect personal and medical information about you. We need to use this information for:
• Provision of quality health care to you
• Administration within the clinic
• Contact with other practitioners involved in your healthcare using the names and numbers you have provided
• Where relevant, contact with Medicare, WorkCover, MAA, DVA, health funds and other insurance companies who are involved in any claims
All medical, personal and financial details are held in the strictest confidence. No release of information will be given without your prior consent, unless we are legally obliged to do so. Better Health Clinics Pty Ltd takes appropriate steps to ensure that all the information we hold is protected from loss, misuse, or unauthorised access, disclosure or modification. Our premise is secure, and access to our computer system is limited by user identifiers and passwords. All our staff are subject to strict obligations of confidentiality.
Use of website cookies
When you use the Better Health or Cliniko booking websites your device will be exposed to ‘cookies’, which are pieces of information that a website can transfer to an individual’s computer or mobile phone (read more about cookies). If you prefer not to receive cookies, you can change the settings of your internet browser to disable cookies or to warn you when cookies are being used. Please be aware that disabling cookies may preclude you from using some services or enhanced functionality, for example, a faster online booking process.